Terms of Service

These are the terms that govern hiring Akira Digital. By purchasing a package, booking a Design Day, or engaging us in any other paid capacity, you agree to what's below. If any of it doesn't work for your situation, tell us before you pay and we'll figure it out together.

1. Who we are

"Akira Digital," "we," "us," and "our" refer to Akira Digital, a web design agency operating from Los Angeles, California. "You" and "Client" mean the individual or business hiring us.

2. Our services

We offer the following paid services:

• Starter Website — a custom 3-page website starting at $1,000.
• Growth Website — a lead-generating 5-page website with analytics and call tracking, starting at $2,500.
• Authority Package — a full brand refresh with local SEO and Google Ads landing pages, starting at $5,000.
• Care Plan — monthly website maintenance, security, and SEO health reporting, $300/month.
• Design Day (Half Day) — a 4-hour focused design working session, $500.
• Design Day (Full Day) — an 8-hour focused design working session, $1,000.

Package inclusions on akiradigital.net are the current baseline. If your project needs something not listed, we'll scope and price it before starting.

3. Payment

• All services are paid in advance through Stripe using the payment links on akiradigital.net or a link we send you.
• Prices on akiradigital.net are in US dollars.
• Design Day sessions are paid in full at booking.
• Care Plan is billed monthly on the anniversary of your first payment; you can cancel any time before the next billing date.
• You are responsible for any sales, use, VAT, or similar taxes that apply in your jurisdiction; our prices are exclusive of tax unless stated otherwise.
• Payment processing is handled by Stripe under Stripe's own terms; we do not see or store your card details.

4. Scope and process

Every website project begins with a written scope confirmed between us and you before build work starts. The scope covers what pages are being built, what content is being written, what functionality is included, what platforms and integrations are used, and any assumptions we're making. Anything not in the written scope is out of scope.

Additional work outside the scope is quoted separately at our standard hourly rate before we begin it. We won't add costs to your project without your written approval first.

5. Revisions

Revision rounds included per package:

• Starter: 2 rounds of revisions on the delivered design.
• Growth: 3 rounds of revisions.
• Authority: unlimited revisions within the agreed scope.
• Care Plan: small updates each month per your plan's inclusions.
• Design Day: revisions occur live during your session; no additional rounds after the session ends.

A "round" is one consolidated batch of feedback you send us after reviewing the current draft. Additional revision rounds beyond what's included are quoted at our standard hourly rate before we start them.

6. Design Day specifics

A Design Day is a booked block of our time (4 or 8 hours, depending on the tier you purchased) to work on whatever design task you point us at — a brand refresh, sales pages, landing pages, dashboards, app screens, one-pagers, print and collateral, or something else you bring.

• You keep the files we produce during the session.
• The session begins at the scheduled start time and ends when the hours are used, whether or not the piece feels "finished." A Design Day is time you buy, not a fixed deliverable.
• Rescheduling is free up to 48 hours before the session. Inside 48 hours the session is non-refundable and cannot be rescheduled.
• If you no-show the session and don't reschedule, the fee is forfeit.
• All Design Day fees are final and non-refundable once payment is made. See §12.
• Multiple Design Days can be booked and stacked; email us if you want us to block out several days at once.

7. Care Plan specifics

• Care Plan is a month-to-month subscription. There is no minimum term.
• You can cancel at any time to prevent future monthly charges by emailing contact@akiradigital.net before your next billing date. Any month already paid for is final and non-refundable; you keep access to Care Plan support for the remainder of that paid month.
• Care Plan covers standard maintenance: security updates, uptime monitoring, small content and copy edits, and monthly SEO health reporting. Large scope work (new pages, redesigns, custom features) is a separate quote.
• We will notify you before a price change and give you a full billing cycle to decide whether to continue.

8. Your responsibilities

To keep your project moving, you agree to:

• Provide accurate business information, content, images, logos, and access to any third-party accounts (domain, hosting, analytics) needed to complete the work.
• Return feedback and approvals in a timely way. If we don't hear from you for 30 consecutive days after a delivered draft, we may pause the project and require a restart fee to resume.
• Confirm you have the rights to any content you provide (copy, images, video, fonts, etc.) and agree to indemnify us against claims related to that content.
• Not use our services for anything unlawful, misleading, or harmful.

9. Intellectual property

Once you have paid in full for a project, you own the final delivered website, the design, and any custom code we wrote specifically for you. You are free to modify, host, and use it as you see fit for your business.

Some things we retain rights to or license from third parties:

• Any drafts, working files, or design components created before full payment remain our property.
• Third-party assets we integrate (stock photos, icon libraries, plugins, fonts) are governed by their own licenses. We'll tell you what's what.
• We retain the right to use non-confidential aspects of the project — screenshots, general descriptions, and public case-study material — in our portfolio, on akiradigital.net, and in marketing, unless you request otherwise in writing.
• Techniques, methods, and know-how we develop while working with you remain ours.

10. No warranty · services delivered "as is"

We commit to performing our services in a professional and workmanlike manner. Beyond that commitment, all services and deliverables are provided "as is" and "as available" with no warranty of any kind — express, implied, or statutory. There is no post-launch bug-fix warranty period, no free-fix window, and no obligation to remediate issues that appear after your final deliverable has been handed over.

We disclaim, to the maximum extent permitted by law, all implied warranties including but not limited to merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

If you want ongoing support, updates, security patching, or fixes after launch, that is what our Care Plan (§7) is for. Fixes and changes outside of a Care Plan can be requested and quoted separately at our standard hourly rate.

11. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or related to these terms or our services is limited to the amount you paid us in the three months preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — even if we have been advised of the possibility of such damages.

12. All sales final · no refunds

• Website packages (Starter / Growth / Authority). Payment is final at checkout. If you decide to cancel mid-project, you keep whatever we have completed and delivered as of the cancellation date; no portion of your payment will be returned.
• Design Day (Half or Full). Payment is final at booking. You may reschedule once, free of charge, up to 48 hours before the session; inside 48 hours the session is forfeit. See §6.
• Care Plan. Each monthly payment is final when charged. You can prevent future monthly charges by cancelling before your next billing date (see §7); the current paid month is not refunded.
• Payment-processor fees. Even if a payment is voluntarily returned by us in a rare, discretionary case, Stripe's non-refundable processing fees are always deducted.
• Chargebacks. Filing a chargeback or payment dispute after you have received any part of the deliverable is a material breach of these terms and grounds for immediate termination and collection of any outstanding amounts, plus our reasonable costs of response.

Before you pay, review the scope, package inclusions, and this policy. If anything is unclear about what you are buying, email us at contact@akiradigital.net before you complete checkout — we're happy to answer questions in writing.

13. Termination

Either of us may terminate an active project in writing for material breach that isn't cured within 15 days of notice. On termination, you owe for all work performed through the effective date of termination, and we will deliver whatever has been completed as of that date.

14. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. You agree that any dispute arising out of or related to these terms will be resolved as follows:

1. Direct resolution first. You agree to email us at contact@akiradigital.net and give us 30 days to resolve the dispute before starting any formal proceeding.
2. Binding arbitration. If the dispute isn't resolved, both parties agree to binding arbitration in Los Angeles County, California, under the rules of the American Arbitration Association. Arbitration is confidential. Each side bears its own attorney fees unless the arbitrator awards otherwise.
3. Small claims exception. Either party may bring a claim in small-claims court where jurisdictionally eligible.
4. No class actions. You agree that any dispute will be resolved on an individual basis and not as part of a class or collective proceeding.

15. Text messaging terms (SMS)

By providing your mobile number and checking the SMS consent box on our contact form, by texting or calling our business number, or by asking us for text updates, you agree to receive text messages from Akira Digital about your inquiry, free website review, consultation scheduling, and any project you hire us for. Consent is not a condition of purchase.

• Message frequency varies and depends on your inquiry or project. Message and data rates may apply.
• Reply STOP at any time to cancel. After you send STOP we will send one final message confirming you are unsubscribed, and no further messages will be sent. Reply START to re-subscribe.
• Reply HELP for help, or contact us at contact@akiradigital.net or (972) 559-0881.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile number and opt-in consent are not shared with or sold to third parties for their marketing purposes. See our Privacy Policy.

16. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top will change, and material changes will be highlighted. Continued use of our services after a change means you accept the updated terms.

17. Contact

Questions about these terms — including scope, refunds, or a dispute — go to contact@akiradigital.net.